Survey Says: How Listening to Client Feedback Improves Clinical Care

As consumers, we live in a constant state of information overload. Just try to order a product off Amazon and that point becomes very clear; suddenly there are thousands of options at your fingertips, all of which are seemingly very similar. It can be overwhelming to make a decision on something as simple as the best coffee maker, much less addiction treatment. With more than fourteen thousand residential treatment centers across the US to evaluate (Goldsmith, 2017), how do consumers go about…