We offer this list of Frequently Asked Questions to assist you in enjoying our site. If you don’t see your question here, please contact us.

Content & Navigation Questions

Q: Do you accept article submissions for possible publication in Counselor?
A: Yes, we accept submissions for possible publication. Please review our Editorial Guidelines and use our Submission Form.

Q: How can I order a back issue of the print edition of Counselor?
A: To order back issues of our print editions, please call 833.819.5015 or email our Subscriber Service Representatives.

Q: How do I obtain permission to reprint content from Counselor?
A: To obtain permission to reprint or reuse content from our print editions, please use our Reprint Request Form or email our Copyright Clearance Representatives.

Q: Can I get permission to use a photo I saw in Counselor or on CounselorMagazine.com?
A: Copyrights to photographs on CounselorMagazine.com or published in Counselor magazine are owned either by the photographer (or photographer’s estate), a photo agency or news service and are intended for viewing only. Because Counselor does not own the copyright to any of the photographs, we cannot grant you permission to use them—even for personal use. You must obtain permission and purchase the rights to use the photo from the copyright owner.

Q: How do I report a factual error in one of Counselor‘s issues?
A: Please email factual errors to our editorial staff to determine whether a correction needs to be published.

Q: Where can I find a list of all CounselorMagazine.com sections?
A: You can browse all CounselorMagazine.com sections by using the main navigation tabs at the top of each page. While only paid subscribers to the online access, digital or print editions have access to all content online, our guests and registered users also have access to a number of informative columns.

Q: How can I get back to the CounselorMagazine.com homepage after viewing a story?
A: Clicking on any Counselor logo in the page header will bring you back to the CounselorMagazine.com home page, or you can also click on the breadcrumb navigation link or tab labelled “Home”.

Q: How do I subscribe to Counselor newsletters?
A: All registered users on CounselorMagazine.com and paid subscribers to the online access, digital or print editions will receive our newsletters. If you don’t fall into one of those categories and wish to be on the newsletter list, click here.

General Subscription Questions

Q: How often is Counselor published?
A: Counselor, The Magazine for Addiction Professionals is published bi-monthly. A one-year subscription consists of 6 consecutive issues.

Q: What is included in my subscription purchase?
A: By purchasing the online access, print or digital editions you have unlimited access to the content on CounselorMagazine.com.

Q: How is content of CounselorMagazine.com different from the print or digital editions?
A: Our online content is updated more frequently with news briefs and postings from our bloggers and includes more than what is published in the print and digital editions.

Q: I am a print magazine subscriber. Can I get the digital issues as part of my subscription?
A: The digital subscription is separate from a print subscription. If your preference is for the digital version, contact us to cancel your print subscription and switch to digital. We’ll pro-rate the credit amount due for any un-served print issues in your subscription term and apply it to the cost of your digital subscription.

Q: How do I renew or cancel my magazine subscription, change my address, report damaged or missing issues, or make other changes to my Counselor magazine account?
A: It depends upon your subscription type:

Online Access Subscriptions: If you have no print or digital subscription and enjoy Counselor exclusively online, simply sign in at www.counselormagazine.com and maintain your account information from your MyAccount link.

Print Subscriptions: If you are a print subscriber, please contact us using any of the options below:

Mail: Counselor Magazine, Attn: Customer Service, PO Box 214127, Sacramento, CA 95821
Phone: 833.819.5015 (9am–4pm Pacific, M–F)
Fax: 916.338.9468
Email: help@counselormagazine.com

Print subscribers, please include your email address to help us find your account.

Technical Questions

Q: Why does CounselorMagazine.com not look right on my computer?
A: If you are having difficulty viewing CounselorMagazine.com in your web browser, here’s what we suggest: Make sure your browser is up-to-date by downloading the latest version from Microsoft Edge, Mozilla Firefox, or Safari. You can also try clearing your browser cache (found in your “history” or “preferences” section on most browsers), as you may be viewing an older cached version of the site.

Q: Why can’t I read all the articles and columns on CounselorMagazine.com?
A: Only paid subscribers to our online access, print or digital editions have complete access to all online content at CounselorMagazine.com. If you are not a paid subscriber, then we invite you to review our subscription options.

Q: Who do I contact if my technical problems are not resolved?
A: If you are having technical issues with CounselorMagazine.com, please email us specifying what type of computer and browser you are using and what you are attempting to do when you encounter difficulty. You can also reach us by phone at 833.819.5015 (9am–4pm Pacific, M–F) or by mail at: Counselor Magazine, PO Box 214127, Sacramento, CA 95821.